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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY –May 2018

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 72 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

34

Likely

24

Neither Likely Nor Unlikely

07

Unlikely

03

Extremely Unlikely

02

Don’t Know

02

 

 

 

 

Analysis of results:

 

81% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 7% of patients were ‘unlikely’ or ‘extremely unlikely’.  

13% of responses did not express a preference. 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • The phone call was and always is well responded to and appointments are given. Staff are friendly at all times.
  • Good services all the time and good staff.
  • Nice and friendly
  • Never had a problem and staff are always helpful.
  • My GP gives me good support and advice for my mental health
  • I always receive excellent service and treatment by all the doctors and staff. The receptionists are very polite and patient and the medical care is very thorough and every condition is explained clearly.
  • The doctor made me feel as comfortable as possible for my exam.
  • Very helpful.
  • Staff are friendly and professional
  • Very professional, patient and understanding
  • Staff are very helpful, informative and helpful
  • The doctors are not helpful and do not really care. Reception staff are rude.
  • Everyone in the practice is very helpful and kind. The doctors and receptionists are understanding. 
  • Very friendly and helpful staff
  • Very nice and helpful place
  • The doctor just wants to get rid of you without finding out what is wrong.
  • Very helpful and polite staff
  • The staff are very attentive
  • So far I have been given the right treatment and help
  • Every time I have been to the surgery they have treated me well and not wasted my time
  • The doctor was very helpful.
  • The first Dr I saw didn’t really listen and I felt passed around. However, second doctor listened to my problems and referred me for specialist care.

 

  • Comments on the appointment system

     

  • Appointment availability is great and the staff are great.
  • Very swift getting seen today.
  • Easy to get in touch with.
  • Even though the doctors are good they never stick to the time they give you.
  • It is frustrating when trying to get through on the phone and being told there are no appointments.
  • The doctor will see you the same day when you phone up.
  • Always running late
  • Always running late and never on time
  • The waiting time is too long, above 45 minutes
  • 20 minutes waiting time
  • Last time I came here I was waiting over an hour to be seen
  • The waiting time is too long

 

 

 

  •  Comments on the overall satisfaction with the practice

 

  • The service is satisfactory
  • Excellent service, met all my needs
  • I feel like I am at home, they are all very gentle
  • Good service
  • Very good service and informal
  • I am always treated well

 

 

Published 7 days ago

 
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