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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY April 2019

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 75  responses from patients

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

39

Likely

24

Neither Likely Nor Unlikely

3

Unlikely

1

Extremely Unlikely

7

Don’t Know

1

 

 

Analysis of results:

 

84% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

11% of patients were ‘unlikely’ or ‘extremely unlikely.

 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • The doctor was very helpful.
  • I felt I was not rushed and I was properly listened to
  • The lady on reception was lovely and I got an appointment today
  • I have always found the reception staff and doctors helpful and friendly
  • Dr Narkar is very understanding and offered me a good solution
  • I like the surgery and the staff are very good
  • I don’t like how you now have to tell the receptionist what is wrong with you
  • Dr Narkar is very helpful
  • The GP listened to my opinions and observations and offered practical advice
  • They are nice
  • Do Narkar is an excellent doctor, very helpful.

     

     

    Comments on the appointment system

  • I was late going in to see the doctor which was annoying as I had come out of work for the appointment
  • My appointment was ok but I waited quite a while.
  • The wait to see the doctor is sometimes a bit too long.

     

     

    Comments on the overall satisfaction with the practice

  • Good service. No problems
  • I am ambivalent towards the surgery
  • Wonderful

     

Published 42 days ago

 
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