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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY –June 2018

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 96 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

53

Likely

32

Neither Likely Nor Unlikely

03

Unlikely

05

Extremely Unlikely

01

Don’t Know

02

 

 

 

Analysis of results:

 

86% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 6% of patients were ‘unlikely’ or ‘extremely unlikely’.  

5 responses did not express a preference. 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • The staff are helpful and remind me when my appointments are
  • Nice staff and you do not wait too long
  • I feel I am listened to and not fobbed off
  • Friendly environment
  • I find Dr Aziz is very helpful and takes time to listen
  • Extremely helpful staff
  • Saw Dr Aziz, excellent
  • Reception staff are friendly
  • Total lack of confidence in GP
  • Female doctor is very good
  • They are all very nice with me and my family
  • Friendly staff
  • Friendly staff and doctors
  • Seen quickly and a friendly doctor
  •  Very good doctors and the receptionists are lovely.
  • Good prompt service, friendly doctors and receptionists, thank you.
  • The support I was given was amazing. The doctor listened and was very understanding
  • The doctor easily discussed with me what  wanted to talk about and gave me treatment choices
  • The doctor was very friendly
  • Dr Shahid is a very good doctor
  • The staff and doctors are very friendly and helpful.
  • Friendly staff.
  • They are very good at what they do.
  • Very good surgery, all staff are friendly and you can get seen on the day needed.
  • Good communication and a great GP and reception
  • Everyone is very warm when speaking to you
  • I came here suicidal and was just sent away with an appointment for talking therapy rather than a prescription. The reception would not even phone another practice for me and I was desperate.

 

  • Comments on the appointment system
  • Appointments and waiting times are getting better
  • I always get seen as soon as possible
  • We get appointments fairly quickly and all staff are very helpful
  • Waiting times and helpfulness of doctors is sporadic. I would give 8 out of 10.
  • Difficulties getting an appointment
  • Not always easy to get an appointment.
  • I have always been seen promptly
  • I have just joined this surgery and it is quite easy to get an appointment and the staff are very responsible
  • Quick appointments
  • They always try to squeeze me an appointment when my kids are sick

 

 

 

 

  •  Comments on the overall satisfaction with the practice
  • They always keep your details up to date and contact you if an appointment cannot be kept so they can rearrange. They look after the patients with care.
  • Good services for customer are.
  • Great
  • Never had any problems, great staff and doctors
  • Excellent service
  • Excellent
  • Never had a problem
  • All of my family and friends have been looked after well by the surgery
  • Excellent service
  • Good service, always helpful
  • Excellent service and advice.

 

 

Published 38 days ago

 
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