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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY – October 2018

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 63 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

28

Likely

25

Neither Likely Nor Unlikely

05

Unlikely

02

Extremely Unlikely

02

Don’t Know

01

 

 

 

Analysis of results:

 

84% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

6% of our patients were ‘unlikely’ or ‘extremely unlikely’.  

6 responses did not express a preference. 

 

 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • Reliable and efficient GP
  • Dr Aziz is fantastic
  • The reception staff are extremely kind and helpful. This is appreciated. Keep up the good work.
  • Good GPs
  • All the staff have always been very nice
  • Dr Aziz is a good listener
  • Co-operative and helpful staff and understanding doctors, especially Dr Shahid
  • I find Dr Aziz very helpful
  • The doctor was lovely and I was seen quickly
  • Mrs Bhandary is ok and you don’t have to wait long to be seen. However, the other doctors who are doing cover are slow and you have to wait a long time to see them.
  • Dr Shahid is good but I haven’t had a positive experience with the other doctors
  • Dr Aziz to stay
  • Dr Aziz is very supportive
  • The team is very welcoming and attentive
  • I find Dr Aziz very helpful and supportive
  • Dr Aziz is very good, shame she is not full time
  • Dr Aziz was very thorough and explained my condition simply
  • Great customer service and they take the time to explain everything thoroughly. Lovely staff all the time.
  • The staff are helpful and friendly
  • The ladies and gent on reception are very accommodating when booking appointments
  • Friendly staff and the doctor is very good.

 

  • Comments on the appointment system
  • Fast and efficient
  • I always get an appointment when I need one
  • The waiting time is poor 
  • I really have an issue with having to phone at 8am for an appointment. I can be on the phone for 5 minutes and there will be no appointments left. The waiting times are also bad, I know it is not your fault but waiting over 30 minute sis a bit much
  • I managed to get an appointment when required

 

 

  •  Comments on the overall satisfaction with the practice
  • Very good
  • The practice has been looking after me for decades and I can’t fault them. Occasionally when the surgery is very busy it can be hard to get an appointment but that’s nothing compared to the quality of service.
  • The service is satisfactory
  • Shafton Lane surgery has proven itself to be sufficient and reliable.
  • Excellent service
  • Excellent
  • I like the services
  • Excellent
  • The treatment is efficient and quick

Published 32 days ago

 
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