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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY May 2019

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 97  responses from patients

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

52

Likely

29

Neither Likely Nor Unlikely

4

Unlikely

2

Extremely Unlikely

6

Don’t Know

4

 

 

 

 

Analysis of results:

 

84% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

10% of patients were ‘unlikely’ or ‘extremely unlikely

 

 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • In my experience I think there is a lack of communication between the doctors and reception
  • The doctor listened to my problems carefully and checked my health
  • The reception staff are extremely helpful but on occasion there can be a long wait
  • Shafton Lane surgery are always polite and welcoming
  • I was happy to be seen by the doctor as she was thorough and a good listener
  • Staff are polite and calls are answered quickly
  • The doctor was nice and on time
  • I am satisfied with my doctor
  • The people here are lovely and respectful
  • I think everybody connected to the surgery is very nice
  • Good doctors
  • The office staff are so nice ad the doctor made me feel safe. I’m glad I use this surgery
  • Friendly staff that are informative, helpful , attentive and empathetic

     

    Comments on the appointment system

  • It’s fine if you are seen on time and not late
  • Make the times you are seen accurate please
  • Easy process to make an appointment and I have never had any problems
  • It would be better if you didn't have 45 minute waits in the afternoon to see the doctor
  • I can always get an appointment

     

    Comments on the overall satisfaction with the practice

  • Rubbish
  • Too many inconsistent answers at reception regarding repeat prescriptions
  • Very good help
  • Always very helpful
  • Been with this practice for 25 years, great.
  • Good

     

 

Published 171 days ago

 
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