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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY – September 2018

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 59 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

31

Likely

21

Neither Likely Nor Unlikely

07

Unlikely

00

Extremely Unlikely

00

Don’t Know

00

 

 

 

 

Analysis of results:

 

88% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

None of  our patients were ‘unlikely’ or ‘extremely unlikely’.  

12% of responses did not express a preference. 

 

 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • Reception staff are always helpful and pleasant.
  • Staff always helpful.
  • Keep Dr Aziz, she is lovely
  • The doctors are very thorough and I have every confidence I the practice even if not always seen on time at appointments.
  • The doctor was easy to talk to
  • The Doctors and staff are co-operative, pleasant and helpful.
  • I am a very happy lad as the Doctor listened.
  • Dr. Aziz was nice. 
  • You have nice staff and quality doctors. I would recommend this place with pleasure to friends.
  • Polite staff, excellent service.
  • The staff are friendly and professional. Patients are welcomed with a smile and readiness to assist regardless of race or colour.
  • The nurse was lovely and treated my feet gently and with a smile which is very important. I also appreciated Dr Shahid apologising for being late even though it wasn’t his fault.
  • I have been with this surgery since 1965 and I am very happy with the doctors and staff.
  • The doctor I saw was absolutely lovely and so friendly and listened to me.
  • It was very easy to register from another surgery and the staff were friendly and helpful.
  • Lovely, helpful reception staff and I was able to see the same doctor as last time. The doctor was professional and I have used this surgery for over 20 years.
  • Excellent service and friendly staff.
  • Dr Aziz is lovely and I don’t want her to leave.
  • The doctor was very welcoming
  • Very lovely new lady doctor who really helped me.
  • The doctor listened and didn’t rush me. He was very patient.
  • The reception staff are helpful and friendly and the Dr was very thorough, caring and professional.
  • I find when dealing with the reception staff they are prompt and very helpful.
  • Friendly staff.

     

 

  • Comments on the appointment system

     

  • Although it is not always possible, today I got a same day appointment after ringing.
  • Always late.
  • Sometimes you can get an appointment on the same day.
  • I have to wait around 40 minutes past my appointment time to be seen . Please work on the waiting time.
  • I phoned up in the morning and was seen that morning.

 

 

  •  Comments on the overall satisfaction with the practice
  • Everything OK thank you.
  • Formal and professional
  • Good service and friendly staff
  • We have been looked after quite well as a family
  • I always get excellent service
  • I have no problems with the treatment I have been given.
  • They are good
  • Excellent, friendly service
  • The service I received was excellent and I would recommend friends and family to Shafton Lane Surgery
  • Good surgery
  • Very helpful and I am happy with the place

 

 

Published 13 days ago

 
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