Viewing options
Standard display
High contrast
Dark blue on cream
Dark on light blue
 
Change language
  • a
  • a
  • a
Change font size

Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY – March 2018

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 69 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

38

Likely

24

Neither Likely Nor Unlikely

2

Unlikely

2

Extremely Unlikely

1

Don’t Know

2

 

 

Analysis of results:

 

76% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 1% of patients were ‘unlikely’ or ‘extremely unlikely’.  

23% of responses did not express a preference. 

 

 

 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • The staff are friendly and helpful
  • The staff are helpful and the doctor good. I couldn’t wish for a better surgery
  • The receptionists are helpful and friendly and they know me by name. I wouldn’t want to go anywhere else as I like the doctor that I have been seeing for years.
  • Extremely helpful and kind
  • All staff, doctors, receptionists and nurses are friendly and helpful.
  • Reception staff are very friendly and Dr Khan is good at what she does.
  • Treatment is good and my questions get listened to.
  • Friendly staff
  • Very efficient GP
  • Doctor was helpful with advice and treatment
  • The doctor was very good.
  • Been with these doctors for years. Great doctors.
  • The staff are helpful and friendly.
  • I could not wish for a better doctor also the staff are more like friends.

Comments on the appointment system

  • Difficult to make an appointment and then you don’t get long enough with doctor
  • Always behind with appointments
  • If you need an appointment you can usually get one the same day
  • Very welcoming and fast appointments
  • You can always get an appointment and the staff are excellent
  • I got an appointment straight away
  • When we ask for an appointment we can get one at the right time.
  • The only problem I have is how long you wait
  • The appointment needs improving as it is hard to get one

 

  •  Comments on the overall satisfaction with the practice
  • Great service as always
  • No complaints
  • This practice has sorted out any problem I have
  • Helpful

 

Published 18 days ago

 
View all

Practice News

FRIENDS AND FAMILY TEST
Information gathering from patients on a monthly basis
Read more…
Your Information
how information is collected and the ways in which it may be used
Read more…
Care Quality Commission Report
The care quality commission is an independent regulator of health and social care in Engla…
Read more…
NHS HEALTH CHECK
Help us to help you
Read more…
 
View all

Subscribe to Newsletter

 
 
 
Back to top