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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY –January 2019

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 118 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

57

Likely

43

Neither Likely Nor Unlikely

09

Unlikely

01

Extremely Unlikely

05

Don’t Know

03

 

 

 

 

 

 

Analysis of results:

 

85% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 6% of patients were ‘unlikely’ or ‘extremely unlikely’. 

12 of responses did not express a preference. 

 

 

 

 

 

 

 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  • The staff are very good and they work under extreme conditions.
  • I am listened to and the staff treat you well
  • I was given good advice
  • Not sure if the advice I was given was correct
  • The doctors are no good sometimes
  • The lady GP left my child’s symptoms unattended on more than one occasion and things got worse
  • I found the doctor helpful
  • The staff, nurses and doctors are very helpful
  • You listen to me
  • A good doctors
  • It’s a good doctors
  • All Shafton Lane staff are so good to me
  • Dr Narkar is very friendly and helpful
  • Staff are helpful
  • Dr Shahid is the best doctor
  • Very nice doctor and I got all the help and answers I needed
  • Have always been helped and treated with courtesy
  •  The GPs and staff are very person centred
  • I was treated very professionally
  • Friendly GP and staff
  • Dr Aziz was very polite and helpful
  • I have been here for many years and the staff are friendly and Dr Shahid is very understanding and helpful
  • They are very cheerful and nice
  • All are very good
  • Very friendly staff
  • Very friendly reception staff and doctor
  • Very nice people and friendly
  • The doctor listened to my problems and solved them
  • Cannot fault the doctors and staff, they are very good
  • Doctors and staff are helpful and couldn’t be better
  • Lovely surgery. Receptionists are helpful and Dr Bhandary goes above and beyond to help

 

 

  •  Comments on the appointment system
  • I really appreciated the service here and the way they try to meet your appointment even though they can’t always.
  • never had a problem with appointments
  • Dr Shahid is never on time
  • Very bad waiting times
  • The wait is so long, it was 45 minutes today
  • Much better at getting an appointment these days
  • Dr Shahid is always so late, this really needs to be improved
  • Long waiting times
  • Not always able to get an appointment and you cannot pre book them
  • The only problem here is the wait
  • I can always get an appointment can usually get an appointment on the same day
  • On this visit I had to wait one hour to be seen but I did find the doctor helpful
  • Surgery is always running late
  • The waiting is too long
  • I never have a problem getting an appointment
  • I can always get an appointment but it is difficult to plan ahead as you cannot book for different days
  • I have always got an appointment when needed
  • It is so hard to get an appointment and why is Dr Shahid always so late?
  • Appointments are always on time for me
  • Prompt service
  • I always manage to get an appointment

     

 

  •  Comments on the overall satisfaction with the practice
  • I am always happy after attending this surgery
  • Good service
  • They are nice and professional
  • I would recommend this practice as I have been coming here many years
  • You can always count on their help
  • Great services
  • I have been with this practice over 20 years and always find them great
  • They are very helpful and respond quickly
  • They provide a better service
  • They treat me right
  • I have always been looked after properly
  • This is the best  care I have ever had
  • We have always received a good level of service and got the help required
  • Good service and everything is explained clearly

 

Published 6 days ago

 
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