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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY –May 2017

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 68 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

27

Likely

32

Neither Likely Nor Unlikely

 5

Unlikely

 2

Extremely Unlikely

 1

Don’t Know

 1

 

 

 

 

 

 

Analysis of results:

 

87% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 4% of patients were ‘unlikely’ or ‘extremely unlikely’.  

9% of responses did not express a preference. 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  •  “Excellent treatment from Dr. Bhandary. She explains very clearly about my tablets and possible side effects. Very helpful receptionist, sympathetic and efficient.”
  • “You get good care at the practice. Everyone is friendly and also very helpful. It’s like home from home and there are friendly faces when you visit.”
  • “The practice is nice and friendly and I like my doctor.”
  • “Good attention to detail and the care in centred around the person.”
  • “Dr. was helpful.”
  • “Friendly and caring practice and there are polite staff.”
  • “Easy to speak to the doctor.” 
  • “Dr. Bhandary is becoming more patient and friendly. Reception staff are always reallykind and helpful. Hopefully can tick extremely soon.”
  • “They are not professional, especially the nurses.”
  • “Fast and listened well to me. Gave me time to sort myself out.”
  • “The reception at the doctors is next to none. I feel I always get the help I need.”
  • “The doctor is very easy to get on with.”
  • “She listens to us.”
  • “I don’t feel the doctor listens to me and Ive also spoken to other patients and they feel the same.”
  • “Helpful staff but inconclusive diagnosis after waiting one hour 15 minutes.”
  • “The doctors are very understanding and ready to listen.” The staff could not be more helpful.”
  • “Very polite and easy to talk to. Doctors always listen to what I tell them.”
  • “Very good GP.”

 

  • Comments on the appointment system
  • “Can’t get through on the phone to make an appointment.”
  • “Quickly seen to.”
  • “Same day appointments.”
  • “You can book an appointment the same day.”
  • “When I need an appointment I need to call at 8am and that is no good. I would prefer to ring the day before to make an appointment for the following day.”

 

Comments on the overall satisfaction with the practice

  • “Quicker and better service lately.”
  • “I like the quick service.”
  • “It is close to where I live.”
  • “I was satisfied with my treatment.”
  • “Friendly and efficient.”
  • “I always get referred to a specialist that I like.”
  • “Very good service, very helpful.”
  • “Good care and attention given.”
  • “Good patience and great care given.”
  • “I have always been treated well.”
  • “Clear advice given, my opinion was listened to.
  • “Everyone is so good.”
  • “I have been with this practice since I was 14 years old and I am now 65 and still happy.”
  • “Very helpful and I got everything I needed. Thanks guys.”
  • “Happy with the outcome of my consultation.”

 

 

 

Published 20 days ago

 
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