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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY –February 2019

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 77 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

35

Likely

32

Neither Likely Nor Unlikely

07

Unlikely

01

Extremely Unlikely

0

Don’t Know

2

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  •  The doctor is not always helpful and they don’t always take time to understand your needs.
  • Friendly customer service.
  • Always so polite and helpful to get the job done.
  • Receptionists are friendly
  • I saw Doctor Mansoor today and she was lovely and listened to my concerns
  • Reception staff are great
  • My wife has been very ill and the care from our GP has been great
  • The Doctor actually listened to my concerns and confirmed my worries
  • Dr Aziz is a God send, she treats me with respect as a human being
  • I have a good doctor
  • Fantastic service. Warm and welcoming staff and Mrs Bhandary is fantastic and saw me on time
  • Friendly staff and they explain things
  • No problems with the staff at this surgery
  • Excellent service from medical and reception staff

 

 

  •  Comments on the appointment system
  • Appointments are not normally hard to get
  • Waiting time for some of the doctors is too long
  • I can always get an appointment when needed
  • Sometimes the doctor is running late although it can’t always be helped. It is still annoying when you have somewhere to go.
  • There is sometimes a delay in waiting but it’s a good surgery
  • Same day appointments available

 

  •  Comments on the overall satisfaction with the practice
  • I am always made welcome when I come in
  • Extremely good service, I would easily recommend
  • They are helpful
  • It’s ok
  • A good doctor’s surgery
  • I have been with the practice a long time and haven’t had any problems
  • I’m happy with the care given
  • I usually get the help I need when I come to this surgery
  • I have always found this practice helpful to myself and my family
  • Good service
  • It is my first appointment as I am a new patient but so far so good
  • Useful and helpful
  • The only thing I am unhappy about is when you have a blood test you have to contact te surgery to get your results, they should be contacting me
  • Everything is organised
  • Professional
  • Excellent service
  • I think you are the best
  • Good
  • Good advice and they speak nicely

 

 

Analysis of results:

 

87% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 1% of patients were ‘unlikely’ or ‘extremely unlikely’.  

9 of responses did not express a preference. 

Published 49 days ago

 
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