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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390

FRIENDS AND FAMILY TEST

THE NHS FRIENDS AND FAMILY TEST

SHAFTON LANE SURGERY –September  2017

 

What is the Friends and Family Test?

The Friends and Family test is a way of gathering feedback and helping to drive improvement. Patients are invited to respond to the question regarding how likely they are to recommend the surgery to friends and family. They are asked to comment on their reason for the score

 

 There were 47 responses from patients.

 

 

 

 

1. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

 

 

 Extremely Likely

23

Likely

21

Neither Likely Nor Unlikely

 1

Unlikely

 1

Extremely Unlikely

 1

Don’t Know

 0

 

 

 

Analysis of results:

 

94% of patients were ‘extremely likely’ or ‘likely’ to recommend us to Friends and Family.

 

Only 3% of patients were ‘unlikely’ or ‘extremely unlikely’.  

1 of responses did not express a preference. 

 

 

 

 

 

2. Please tell us the main reason for the score you have given.

 

Comments on clinicians/staff

  •  A very caring and helpful group
  • Very informative staff and they are very helpful. The dr is reassuring
  • This is my first time here but the doctor really looked after me and I am happy today to recommend this service.
  • They look after you very well and the staff are very good.
  • The doctor was very kind and helpful.
  • The doctor doesn’t listen to patients needs.
  • Staff are pleasant and informative
  • Dr treats you well and looks for the best way to help. She really is friendly.
  • The doctor helped me a lot
  • Always been very good to me medically
  • She cares about my situation
  • I always have faith in this doctors
  • The doctor is very easy to talk to and you can see her he same day you ring. The staff are very good.
  • All the staff are fabulous and caring
  • Everyone is nice and helpful. The doctor spent time with me explaining everything and felt safe after visiting the doctor. 

 

  •  Comments on the appointment system

     

  • I was seen quickly today
  • It’s a bad doctors as you can’t always get an appointment
  • Appointments are never on time
  • The only issue I have is waiting for an appointment
  • They listen to your needs and find the best solution for you
  • Sometimes difficult to get an appointment. Phone contact on a morning can be a nightmare.
  • Depending on which Dr I have to see I can be waiting a long time
  • Seen in a prompt manner, appointment on time and on a night so I didn’t have to take time off work

 

  • Comments on general satisfaction with the surgery

     

  • I have always had first class care and attention
  • This surgery is always helpful
  • I always get satisfaction
  • Very good
  • Seen at short notice and given good and appropriate treatment
  • Not too long a wait and overall excellent service
  • Good service
  • Always very helpful and can get in when needed

Published 9 days ago

 
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