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Shafton Lane Surgery

20A Shafton Lane
Holbeck
Leeds
LS11 9RE
Telephone: 01132056561
Fax: 0113 295 4390


   Patient Participation Group

 

What is the Patient Participation Group?
The Patient Participation Group (PPG) is intended to foster good relations between the Surgery and patients and secondly, to act as a conduit for communication in both directions between the Surgery and patients.   It has a Constitution and is managed on a day-to-day basis by a ‘Core Group’ (comprised of patients, Doctors and the Practice Manager) that informs Practice members about issues of concern to patients and then imparts their response to the patients.    It is important that the PPG is told about your views on relevant matters concerning the Practice.  However, it should be made clear from the outset that the PPG is not an appropriate place to discuss personal issues.  This is because the The Doctors' Surgery has a formal complaints procedure for dealing with personal issues.  But that is not to say that all personal issues are restricted to using the formal complaints procedure in order to have matters righted because, if sufficient numbers of patients were to raise concerns on the same issue, then it would come within the remit of the PPG to seek a remedy. The Patient Participation Group needs to hear about any concerns you might have with regards to the Practice and the way it functions.


How it works

Members of the Patient Participation Group will be asked questions from time to time, such as what you think about our opening times or the quality / care of service you receive. Also actively involved in making decisions affecting the services the Practice offers through consultation with the group and members of staff. Priorities agreed on are outlined in the action plan below the survey results.


Interested?

Please ask at reception for a PPG sign up form.

*Online form will be available for download shortly*


Survey Results

A recent survey on Appointments, Opening Times, Our Surgery and Clinical Care showed the following:

Appointments

Question / % Agree
If I need an urgent appointment I am usually seen the same day?    58%
If I need a non urgent appointment I am usually seen within one week?    60%
I am happy with the current appointment system?    50%

 

Opening Times

The Practice is open at times when I can attend the appointment?    70%
I am happy with current opening times?    82%

 

Our Surgery

The staff are friendly and approachable?                                            90%
The Practice is clean and tidy?    92%
Overall I think the Practice is welcoming?    78%

 

Clinical Care

The clinical staff treat me with dignity and respect?                            80%
The clinical staff communicate their message clearly and effectively?    78%
I am confident in the treatment I receive from the clinical staff?    74%
I am happy with the clinical care I receive?    74%

 


Action Plan

Following on from patient survey and feedback from vPPG consultation we have found that the main issues are around appointments and opening times. The below points were raised:

  • The possibility of open surgeries
  • Later opening hours
  • Same day appointments

In order to improve on the issues raised we are looking to:

  • In addition to the two open surgeries per week already held, we are looking to introduce a third open surgery from the 16th April 2012.
  • To provide a late evening surgery per week.
  • Increase telephone / triage consultations
  • To obtain more feedback from patients / additional members to PPG.

 


Report

Shafton Lane Surgery, 20A Shafton Lane, LS11 9RE

vPPG Report 2012 - 13

Component 1

  • The Practice established vPPG in 2012 and recently under went first consultation and survey.
  • Members recruited via invitations made available in practice, clinicians handed out and also posted to patients.
  • vPPG also covers postal correspondence as per personal preference.
  • Provided vPPG opportunity to comment and discuss findings.

Component 2

  • Feedback received from PPG led to Practice survey being constructed with a view to providing an overall audit of the services as requested by the group and also using the PPG tool kit and complaints that had been made by patients and a suggestion box which was made available for the previous 2 years.
  • The PPG were then asked to provide feedback on the survey results 

Component 3 

  • Survey results were collated and distributed amongst the members of vPPG. They were also displayed in the main receptin area of the surgery for all visitors to see and published on our website.
  • Future plans to ensure the credability of sampling and analysis of vPPG and eventually PPG will include widening the sample to target at least 3 ethnic groups,equal numbers of men and women and a sample of patients pre and post 50 years old. We will Investigate the possibility of having invitations to vPPG and questionnaires available in other languages that are key heavily represented in the patient population.

Component 4

  • The practice sent the summary of findings to all members of vPPG and they were asked to provide feedback. See results above.

Component 5

  •  The action plan was sent to the vPPG and from their feedback the action plan has been adjusted as necessary.
  • Action Plan

    Following on from patient survey and feedback from vPPG consultation we have found that the main issues are around appointments and opening times. The below points were raised:

    • The possibility of open surgeries
    • Later opening hours
    • Same day appointments

    In order to improve on the issues raised we are looking to:

    • In addition to the two open surgeries per week already held, we are looking to introduce a third open surgery from the 16th April 2012.
    • To provide a late evening surgery per week.
    • Increase telephone / triage consultations
    • To obtain more feedback from patients / additional members to PPG.

Component 6

  • We have implemented an extra open surgery per week.
  • Full details now available in surgery and on website
  • The surgery is open 8am - 6pm Monday - Friday and can contact us via phone / fax and walk in.

Contact us

If you would like to give any feedback regarding the above please contact Practice Manager: penny.young@nhs.net

 

 

 

 

 

 

 
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